‍Last Revised: January 30, 2025

§1. General provisions

1.1 About.
These Terms and Conditions shall apply to the services provided by the Administrator through the website www.synapstry.com and the Synapstry Platform. The Terms and Conditions are made available free of charge through the website www.synapstry.com in a form that allows downloading, recording and printing. In order to use the Website and the Platform, you need a computer device with Internet access and a web browser, as well as a keyboard or other pointing device.

1.2 Definitions.
Administrator – Synapstry Sp. z o.o., 16/213 Czyżówka Street, 30-526 Kraków, NIP: 6793176718, REGON: 381792342, registered in the National Court Register by the District Court for Kraków Śródmieście in Kraków, XI Economic Department of the National Court Register, under KRS number: 0000757086, e-mail: office@synapstry.com.
Customer – a natural person with full legal capacity, a natural person conducting business, a legal person or an organizational unit without legal personality, who uses the services provided electronically by the Administrator.
Account – a set of resources in the Administrator’s ICT system, marked with an individual name (login/e-mail address) and password provided by the Customer, in which the Customer’s data are collected. Means the Customer’s employees or other third parties who have been authorized by the Customer to access and use the Services based on the rights granted to the Customer under this Agreement.
Agreement – an agreement for the provision of services, provided by the Administrator through the Website and Application – concluded between the Administrator and the Customer, in the Polish language, under the terms and conditions specified in the Terms of Use.
Platform – Synapstry’s platform for monitoring and analyzing machine data and production-related processes, including identifying key points that limit productivity. The platform can be expanded with additional modules and applications developed by Synapstry, and includes any modifications and updates made available by Synapstry.
Regulations – these Regulations, referred to in Article 8 of the Act of July 18, 2002 on Provision of Electronic Services (Journal of Laws of 2017, item 1219), – defining the rules of use of the Website and Application.
Application – Synapstry Application made available via the Online Service to registered Customers. Accessible through a dedicated web address in the synapstry.cloud domain.
Edge Gateway – a device purchased or leased by the Customer from the Administrator, enabling communication with the Customer’s machines. The purchase or lease of an Edge Gateway is optional.
Trial period – a unit of time for which the Customer may use the functionality of the Platform and the Edge Device (if applicable) without payment.
Billing Period – a unit of time for which the Customer may use the functionality of the Application. A Fee is charged for the use of the Application during the Billing Period. The Billing Period lasts for 1 month, 1 quarter or 12 months.
Fee – the amount paid by the Customer to the Administrator in advance, in exchange for the ability to use the functionality of the Application during the selected billing period.
Service address – a unique Web address (URL) in the domain synapstry.cloud, through which the user accesses the Synapstry Platform. This address may also include other sub-domains and URL paths related to the activity of the service, as determined by the owner of the service within the framework of these terms and conditions.

1.3 Territorial scope of service provision.
The Administrator provides services on the territory of the Republic of Poland and abroad.

§2. RULES OF USE OF THE SERVICE AND THE SYNAPSTRY APPLICATION

2.1. Compliance with the Regulations.
The Customer is obliged to use the Website and the Application in a manner consistent with these Regulations, applicable law, rules of social coexistence and good morals.

2.2 User data entry.
During use of the Website and Synapstry Platform, it is the Customer’s responsibility to provide true, factually correct data and to protect it from unauthorized access. The security of the Customer’s data largely depends on this. It is also forbidden to share one’s Account with other Customers and third parties, as well as to use Accounts belonging to other Customers.

2.3. Login Password.
The password that allows the Customer to log in to the Website and the Platform is private and confidential.

2.4. Usage Restrictions.
Any exchange of passwords between Customers or the Administrator is prohibited. Any attempt to introduce harmful data (malware including bots, viruses, spyware, “worms”, etc.) into the service is not allowed.

2.5. Hardware requirements.
Synapstry Platform is system available as a web version through the Web browser and as a mobile version through the Web browser for Android and IOS mobile devices.

§3. TRIAL PERIOD

3.1. Definition of Trial Period.
The trial period is the time during which the Customer has the right to use the full functionality of the Synapstry Platform free of charge, in order to familiarize himself with its capabilities. The trial period lasts for 30 days, counting from the day on which the Customer starts using the Service. The trial period may be extended in individual cases by decision of the Administrator.

3.2. Right to resign.
The Customer has the right to cancel the Service at any time during the trial period at no cost.

3.3. Termination of services after the trial period.
At the end of the trial period, the Administrator may:

• suspend,
• restrict,
• or terminate Customer’s access to the Services without prior notice.

§4. SERVICE CONTRACT AND FEES

4.1. Service delivery standards.
Providing services through the Website and Platform, the Administrator shall exercise due diligence to ensure that customers are fully satisfied.

4.2. Acceptance of regulations.
In order to use the Application, it is necessary to create an Account on the Synapstry Platform. Before creating an account, you must read and accept the Terms and Conditions.

4.3. Registration and terms of use of the Application.
Provision of services by the Administrator to the Client is based on an Agreement to which the provisions of these Regulations and the relevant provisions of Polish law apply.

4.4. Limitations and liability.
The Administrator does not guarantee flawless operation of the System throughout the term of the Agreement, as it depends on the cloud infrastructure.

4.5. Disabling User Extensions.
The User declares that any irregularities, errors or defects in the System shall not be the basis for any claim by the User against the Lessor and shall not diminish the Administrator’s receivables under this Agreement.

4.6. Access to the Application and functionality of the Service.
In order to use all or part of the functionality of the Service, the Customer will receive access to the Synapstry Platform to the email address provided by the Customer in the registration form available on the Synapstry Service.

4.7. Contract conclusion.
The moment of conclusion of the Agreement is considered to be the day on which the Customer registers an account on the Synapstry Service.

4.8. Duration and termination.
The Agreement between the Client and the Administrator is concluded for a fixed term with a one-month Settlement Period (with the right to terminate the Agreement at the end of the Settlement Period).

4.9. Invoices and billing.
A non-consumer customer entering into an Agreement with the Administrator authorizes the Administrator to issue VAT invoices without the recipient’s signature.

4.10 Deadline for payment of the fee. The date of payment of the Fee shall be considered the date on which the full amount due is credited to the Administrator’s bank account.

4.11. Violation of regulations and consequences.
A Client who violates the provisions of these Terms and Conditions may be summoned by the Administrator to cease violations. The summons will be sent via e-mail to the Client’s e-mail address provided during registration. If the summons proves to be ineffective and the Customer continues to violate the provisions of the Terms and Conditions, the Administrator reserves the right to delete his/her Account, which is equivalent to termination of the Agreement with immediate effect.

4.12. Conditions for creating a new account after deletion.
The creation of a new Account by a Customer whose Account has been deleted requires the prior express consent of the Administrator.

4.13. Termination of the contract by the customer.
The Customer may terminate the Agreement by sending a written notice to Synapstry Sp. z o.o., 16 Czyżówka Street, 30-526 Krakow, by email at office@synapstry.com.

4.14. The right to remove errors in the application. If errors are detected in the operation of the Application, the consumer customer has the right to request their rectification within a reasonable period of time, depending on the nature and complexity of the error.

§5. PLATFORM FUNCTIONALITIES

5.1. Main assumptions
The primary function of the Synapstry Platform is to support the customer’s digital transformation by digitizing production-related processes, monitoring and collecting operational data from the customer’s machines and equipment either automatically or manually through devices that allow access to the application via a web browser.

5.2. Data acquisition methods.
The process of data acquisition on the Platform can be carried out as follows:

• Manual input of operational data using dedicated panels in the application;
• Automatic data collection from machines using Edge Device provided by the Administrator or Customer.

5.3. Access to the Platform.
Access to the Platform requires the creation of a user account, which is a prerequisite for using the functionality of the Platform.

5.4. Data processing and presentation.
The data collected through the Platform is processed in a professional manner and presented in a form that is clear, understandable and tailored to the Client’s needs. The Platform offers various forms of data visualization, including:

• Detailed Excel reports,
• Tables for structured data summarization,
• Analytical dashboards, including dynamic charts that allow real-time analysis of trends, relationships and performance.

These visualizations support the client in identifying key performance indicators (KPIs) and provide a tool for operational and strategic decision-making. Statistical data is presented in a way that supports both analysis and action.

5.5. Data export and integration via API.
The Platform allows export of collected data to popular formats such as Excel and JSON for further analysis, processing or archiving. In addition, the Platform has an API that allows integration with the client’s external systems. The API is secured with an authorization token and is accessible only to authorized users, according to their roles and granted permissions. The authorization token provides controlled and secure access to the API functionality and operational data of the Platform.

5.6. Management of the Customer Organization.
Client organization management functionalities include assigning user roles, monitoring activity, and configuring Platform access and operation settings.

5.7. Data security.
The platform ensures compliance with applicable data protection and information security regulations. Customer data is stored securely and access to it is controlled in accordance with the highest security standards.

5.8. Technical support.
The Administrator provides technical support to users of the Platform, which is available in the form of e-mail or telephone contact. Technical support is provided in Polish and English.

§6. COMPLAINS

6.1. Procedure for reporting defects.
If the customer believes that the Administrator is not performing the services in accordance with the accepted obligations, he may file a complaint. The Client in such a situation is asked to inform the Administrator of the deficiencies so that the Administrator can address them.

6.2. How to make a complaint.
Complaints should be sent to the address: Synapstry sp.o.o, 16 Czyzhówka Street, 30-526 Krakow, or via e-mail to adres:office@synapstry.com. In the body of the notification, please provide: your name, e-mail address, description of the reported objections, as well as your demands. If the data or information provided in the complaint needs to be supplemented, the Administrator, before considering the complaint, will ask the Customer to supplement it to the extent indicated.

6.3. Deadline for processing complaints and how to send information.
The Administrator will respond to such a complaint within 30 days (does not apply to a complaint filed by a Customer who is not a consumer and does not apply to a warranty complaint – in the case of a warranty complaint, the Administrator will respond to the complaint within 14 days). The response to the complaint is sent only to the e-mail address, unless the Customer requests that the response be sent by mail.

6.4. Consequences of the Administrator’s failure to respond to the complaint.
Lack of response from the Administrator within 30 days results in the recognition of the complaint as justified (does not apply to a complaint filed by a Customer who is not a consumer and does not apply to a warranty complaint – in the case of a warranty complaint, the Administrator will respond to the complaint within 14 days).

§7. WITHDRAWAL

7.1. Customer’s right to withdraw from the Agreement.
Customer, being a consumer within the meaning of Article 22(1) of the Act of April 23, 1964. – Civil Code (Journal of Laws of 2017, item 459), has the right to withdraw from the Agreement concluded remotely, without giving any reason, within 14 days, from the date of conclusion of the Agreement for the provision of services by electronic means.

7.2. Exceptions to the right to withdraw from the Agreement.
The above entitlement is not available in the following cases:

• where the trader has performed the service in full with the express consent of the consumer, who was informed before the start of the service that after the performance by the trader will lose the right to withdraw from the contract,
• contracts, the object of which is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs,
• specific contracts, the subject of which are things that, after delivery, due to their nature, are inseparably combined with other things,
• contracts in which the consumer expressly requested that the trader come to him for urgent repair or maintenance. If the trader provides in addition other services than those requested by the consumer, or provides things other than spare parts necessary for repair or maintenance – the consumer has the right to withdraw from the contract for additional services or things,
• contracts for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer or the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal.

Contracts for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the trader has informed him about the loss of the right of withdrawal.

The right of the Customer who is not a consumer to withdraw from the Contract is completely excluded.

§8. COPYWRIGHT PROTECTION

8.1. Property rights.
The Customer shall not acquire any right or title to such rights or interests therein or in connection with the Service. Any rights not expressly granted herein are deemed reserved. The Customer may not sublicense, and the License itself may not be transferred to another entity without the express consent of the Administrator.

8.2. Customer data.
Customer shall remain the sole owner of all right, title and interest in and to Customer Data, subject to the rights granted to Platform under this Agreement. The Customer grants the Platform and its affiliates the right to process and use the Customer Data in accordance with applicable laws and regulations, for the purpose of performing services and conducting operational analysis.

8.3. Processing of anonymized data.
The Platform shall have the right to acquire, compile and process anonymized data from the Customer Data by anonymizing it or aggregating it with other data in such a way that the Customer, its affiliates, agents, representatives, customers or employees cannot be identified. All rights to such anonymized data belong exclusively to the Platform.

8.4. Use of anonymized data.
The platform may use anonymized data for:

• create reports, statistical conclusions and industry best practices,
• conduct benchmarking,
• develop and improve its services and functions,
• conduct research, market analysis and marketing activities.

Anonymized data may also be used to propose new industry standards, features or services. Notwithstanding the above, the Platform agrees that Customer Data will not be used to train large language models without the prior consent of the Customer.

§9. PERSONAL DATA PROTECTION

9.1. Consent to the processing of personal data.
When filling out electronic forms to use the Website and Platform, the Customer will be asked to consent to the processing of personal data, in accordance with the Personal Data Protection Act of August 29, 1997 (Journal of Laws of 2016, item 922). Provision of personal data is voluntary, but necessary to conclude an Agreement with the Administrator.

9.2. Data Protection and Customer Rights.
The Client’s personal data will not be disclosed to other persons or institutions for marketing purposes without the Client’s express consent. The Customer always has access to his/her data in order to verify, modify or delete it from the Administrator’s database.

For detailed information on data protection, please refer to the Privacy Policy of the www.synapstry.com website.

§10. FINAL PROVISIONS

10.1. Restrictions on the use of the Website and the Application.
The Administrator reserves the right to impose restrictions on the use of the Website due to its technical service, maintenance work or work on improving its functionality. At the same time, the Administrator undertakes to make every effort to ensure that the aforementioned interruptions take place at night and last as short as possible.

10.2. Changes to the Regulations and scope of services.
The Administrator reserves the right to make changes to the Terms of Service and to expand or limit the scope of services offered. The Administrator will be informed of any changes by email messages sent to the Client’s address provided during registration on the Website. The changes will come into force, not earlier than 5 days after the date of informing the Client about them.

The changes introduced in the Regulations are not intended to violate the rights acquired by the Customers before the introduction of the changes.

10.3. Compliance with consumer rights.
The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is a consumer within the meaning of the Act of April 23, 1964 – Civil Code (Journal of Laws of 2017, item 459), to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Regulations and the aforementioned regulations, these regulations shall prevail.

10.4. Dispute resolution.
Any disputes between the Administrator and Customers will be resolved amicably or in the presence of an independent and impartial mediator. The Customer may apply for settlement of the dispute to the Permanent Amicable Consumer Court or file an application to the appropriate Provincial Inspectorate of Trade Inspection.

Detailed information, contact details and a list of amicable consumer courts can be found on the website of the Office of Competition and Consumer Protection. The customer can file his complaint, for example, through the EU’s online dispute resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.

If it is not possible to resolve a dispute amicably, the court competent to handle a dispute with a Customer who is a consumer within the meaning of Article 22(1) of the Act of 23 April 1964. – Civil Code (Journal of Laws of 2017, item 459) shall be the competent court according to the provisions of Polish law.

In the case of a dispute with a Customer who is not a consumer – the court having jurisdiction over the Administrator’s registered office will be the deciding court.

In matters not covered by these Regulations, the relevant provisions of Polish law, in particular, the provisions of the Act of April 23, 1964 – Civil Code (Journal of Laws of 2017, item 459) and other relevant provisions shall apply.

The regulations are effective as of October 5, 2017.